Signed and Sealed FAQ

Thank you so much for checking out our local store. We’ve included some commonly asked questions about wax seals below. Feel free to email us at info.signedandsealed@gmail.com if you have any questions about your order or wax stamps.

How long do custom orders take?

All custom orders are pre-orders as they are personalized and made to order!

If you're looking to add a touch of sophistication and personalization to your stationery, a custom wax seal stamp is the perfect choice. At Signed and Sealed, we offer high-quality wax seal stamps that are customized to your unique design. Follow our step-by-step process to place an order for your own custom wax seal stamp.

Step 1: Choose Your Stamp Design

Before placing an order, you need to decide on the design of your wax seal stamp. You can either create your own design or use one of our existing templates. If you have your own design, make sure it is black and white in any format, with clear lines and under a certain level of complexity for clear engraving.

Step 2: Place Your Order

Once you've decided on your design, visit our website to place your order. You'll need to select the size and shape of your stamp. This is a pre-order product that may take up to 4 weeks to arrive.

Step 3: Submit Your Custom Design

After placing your order, you can email your custom design to info.signedandsealed@gmail.com or we will reach out to you after receiving your order. Our team will review your design to ensure it meets our requirements for clear engraving.

Step 4: Review and Approve Your Proof

After receiving your design, we will create a proof for your approval. We will send you a digital image of your design, which you can review to make sure everything looks perfect. If you need any changes made, we will work with you to ensure you're happy with the final design.

Step 5: Production and Shipping

Once you've approved your design, we'll begin with production. Our team will carefully craft your wax seal stamp, ensuring that it meets our high standards for quality and precision. We will send you the tracking number once your order has been processed at our studio, so you can keep an eye on its delivery.

If you require a custom order urgently, please contact us at info.signedandsealed@gmail.com and we will do our best to find a solution for your deadlines. 

Do you offer gift sets?

We are currently working on gift bundles with our custom and original designs. These will be available on our website in the coming months.

If you intend to order a custom gift set, please ensure that your order is placed with sufficient time as custom stamps (please see above).

Do orders come with a free sample?

Yes! All of our orders come with a few wax beads from our signature collection for you to try and a discount code for your next stamp order. We are truly grateful for your support and want every package to feel special.

What products are pre-orders?

Custom wax stamps, custom pre-made seals, and custom colour wax sticks are all pre-order items. 

How do I use sealing wax?

There are two main methods to use sealing wax:

Using wax beads:

1. Using a sealing wax stove, and sealing wax spoon, melt 2-3 wax beads in the spoon over the wax stove until melted.
2. Using the spoon, pour onto the envelope or silicone mat in a circular shape. Place the spoon on a plate and use extreme caution as it will be extremely hot.
3. Select your desired stamp and press onto the melted wax and leave until wax is hardened
4. Remove stamp, outline if desired with metallic marker

Using wax sticks:

1. Place the wax stick in a low temperature glue gun.
2. Once the glue gun is heated according to their instructions, dispense the desired amount of wax onto the sealing surface.
3. Select your desired stamp and press onto the melted wax and leave until wax is hardened
4. Remove stamp, outline if desired with metallic marker

Use extreme caution when handling wax, tools and tea lights as surfaces will be extremely hot. Keep in sight and away from flammable objects and children/pets

What is the difference between wax beads and wax sticks?

Wax beads are great if you are creating a low quantity of seals and are interested in marbling colour combinations.

Wax sticks are perfect if you are creating a high number of seals with a single colour as it quickly melts the wax for use and is more consistent at dispensing. 

What are pre-made seals?

Pre-made seals are wax stamps that have already been created with a custom design with a 3M adhesive sticker on the back. This saves time if you require a large amount of seals as you can simply stick them on invitations, envelopes or whatever you intend on sealing. 

We offer some of our original designs and colours online, as well as pre-orders for custom seals in all of our colours. 

How do I clean my spoon?

Very carefully! Using a paper towel, carefully wipe away excess wax while still warm. If your wax has hardened head it for a few seconds over the wax melting stove and attempt to try to wipe the wax again carefully. 

Why is the bottom of my spoon turning black?

This is natural after using a spoon for wax sealing as it is directly over the candle. This will not impact your ability to seal wax. You may be able to rub off some of the excess with a paper towel. We offer our sealing spoons at affordable prices if you wish to replace your spoon. 

What are your stamps made of?

Our stamps all have brass heads with rosewood handles.

It is normal for brass to tarnish over time when exposed to oxygen. You can clean your stamp heads with a brass polishing cloth frequently and my limiting handling of the head directly.

Do you offer wholesale pricing?

Please contact us at info.signedandsealed@gmail.com for more information.